Accessing your suite
We provide you a personal access code for entry to the hotel and your suite. No check-in is required. We offer Digital Concierge service between the hours of 6 a.m. and 9 p.m. Our front desk is not staffed at all hours, but there is someone available to assist you at any time.
Cancellation Policy
Your reservation may be cancelled up to 14 days prior to your arrival date, subject to a $75 cancellation fee. Where cancellation occurs within 14 days of your arrival date, the full amount of the stay is non-refundable. Please note that modifications to your stay may result in additional charges. Stays booked in a period with a two-night minimum can not be reduced to a single-night stay.
Early check-in/late check-out
We are unable to ensure early check-in availability. If arriving for a wine tour, you may request permission to park and/or store your luggage. We are unable to accommodate late check-outs.
Quiet enjoyment
Quiet hours are from 10 p.m. to 7 a.m. The hotel reserves the right to charge a noise disturbance fee if it compensates other guests for noise disturbances. A fee will be charged to the credit card used to book the accommodations
Sustainable housekeeping
We normally do not change the sheets every day of your stay with us. If you would like your sheets changed, please ask. Similarly, if you wish to have new towels, please text us and we will bring them by.
Parking
One spot per suite available. Please reach out should you require more parking for your group. info@newsroomsuites.ca